Returns & Replacement Policy

Zodesk.in – Returns & Replacement Policy

7-Day Return Policy

We offer a 7-day return window from the date of delivery.

You have 7 days after receiving your item to request a return or exchange.

To be eligible for a return:

• The product must be unused.
• The product must be in original packaging.
• The item must be in new condition.
• Proof of purchase is required.

Returns requested after 7 days of delivery will not be accepted.

Free Return Shipping

We provide on eligible returns.

• Customers are not required to pay any return shipping charges.
• Return instructions will be shared by our support team once the request is approved.

What Can Be Returned?

We accept returns for:

• Defective products
• Damaged products
• Non-defective products (within 7 days, unused & in original packaging)

Replacement Policy (Damaged or Defective Items)

If your item arrives damaged or defective:

• Submit your request within 7 days of delivery.
• Share clear photos or an unboxing video showing the issue.
• Email your request to: support@zodesk.in

Once approved, a replacement will be shipped within 7 working days.

Exchanges

We accept product exchanges within 7 days of delivery.

Products must be unused and in original packaging.

Refund Process

Once we receive and inspect your returned item:

• You will be notified of approval or rejection.
• If approved, the refund will be processed within 3 business days.
• The refund will be issued to the original payment method.
• Banks or payment providers may take additional time to reflect the amount.

If you have not received your refund within 10–15 business days after approval, please contact us at support@zodesk.in

Important Notes

• Products must be returned in new and unused condition.
• Items damaged due to misuse are not eligible.
• Customized or made-to-order items may not be eligible for return unless defective or damaged.
• All policies are subject to applicable Indian consumer protection laws.

Need Assistance?

For return, exchange, or refund requests:

📧 support@zodesk.in

🌐 www.zodesk.in